Audio by Alan T. using WellSaid Labs
Who remembers Moviefone? 🙋Ah, the dial-up wizard of the cinema world. Interestingly, it used one of the tech world’s darling of the decade, IVR (Interactive Voice Response). With this technology, movie aficionados could dial in, key in their zip code, and bask in a verbal shower of nearby cinema offerings and times–all sans any human interaction.
While Moviefone has been lovingly archived in the annals of history, the pulsating heart of its operation, IVR, is still very much alive, continuing to lighten the load for customer service representatives in call centers. How exactly? By swiftly fielding and managing customer queries with nifty automated responses.Read More