customer service Archives

Why Does My Product Need AI Voice?

October 13, 2023

Audio by Alana B. using WellSaid Labs

The concept of a product’s “voice” has sung its way through a rather transformative evolution. Not too long ago, the voice of a product merely whispered through the intricacies of its word choice, tone, and textual message. Fast-forward to today, and products have broken free from the silent walls of written communication. They’re now verbalizing, articulating, and conversing aloud. And that’s all thanks to the magic woven by AI voice generators like WellSaid Labs.

Imagine your favorite app greeting you with a “Good Morning” or your fitness device cheerily nudging you to hit your daily goals. The vocal dimension added to these products speaks volumes about who the product owners are, projecting a personality that reverberates in the user experience.

Crafting the Future of Automated Customer Service with TTS in IVR Voiceovers

October 3, 2023

Audio by Alan T. using WellSaid Labs

Who remembers Moviefone? 🙋Ah, the dial-up wizard of the cinema world. Interestingly, it used one of the tech world’s darling of the decade, IVR (Interactive Voice Response). With this technology, movie aficionados could dial in, key in their zip code, and bask in a verbal shower of nearby cinema offerings and times–all sans any human interaction.

While Moviefone has been lovingly archived in the annals of history, the pulsating heart of its operation, IVR, is still very much alive, continuing to lighten the load for customer service representatives in call centers. How exactly? By swiftly fielding and managing customer queries with nifty automated responses.

Why Does My Product Need AI Voice?

Crafting the Future of Automated Customer Service with TTS in IVR Voiceovers

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